Right of return

If for any reason you are not satisfied with the products received, they may be exchanged or returned and refunded.

From the moment you receive your purchase you will have 14 days to exercise your right to return.

To return the goods, write on the back of the shipping document the reasons for the return, attach it to the products to be returned, and send it to the sender's address indicated on the package.

You are responsible for the shipping costs, unless the return is due to an error on our part and if you have received defective or damaged products.

We will not accept returns of items with broken or missing material.

In the case of defective items, we will only replace or refund products that have manufacturing defects and not those that are not functioning due to possible incompatibilities.

Right of withdrawal


The right of withdrawal referred to above may be exercised provided that the product is not tampered with or modified, that it is returned in the same conditions in which it was shipped.

Besides being a right by law, for us the right of withdrawal is a commitment of Fraternal availability.

For information you can contact the customer service of Massoneria.Store at the e-mail address: info@massoneria.store, while for the right of withdrawal the communication must be forwarded together with the products that must be sent at your expense to the sender's address.

Remember that you can always count on a telephone contact at the number and times specified at the bottom right of the Home Page.



Provided that the returned products are not damaged, you will be refunded the price paid excluding shipping costs.

In many cases we refund the total amount, so your satisfaction is our first priority.

Images and Copyright

The images published on the site are almost all of our property and those that are not have been found on the web through Google Images. In any case, anyone who misappropriates images of our property for commercial or advertising use without authorization will be prosecuted.

Responsibility for the delivery of goods

(*) The goods shall always travel at the expense and risk of the purchasing consignee.

The courier is not required to call the consignee.

The seller cannot be held liable for damage or loss of the uninsured product during its shipment.

The law does not charge the seller on line, this responsibility of objective type, during the shipment of the product.

Contracts relating to e-commerce, by the nature of such business, are concluded at the time and place of commencement of execution, i.e. with the passage of the product from the seller to the carrier - courier who will take care of the shipment.

Article 1327, paragraph I, of the Civil Code therefore applies to contracts relating to electronic commerce.

Art. 1693 of the Civil Code. LIABILITY FOR LOSS AND DAMAGE